Knock loud! If no one answers, KNOCK LOUDER!
My bio for my twitter account is basically contact me, anyhow anytime, I found what I enjoy for a career, so when I get a call from a client about a pest issue, I enjoy that interaction. Today, I had a great 1.0 experience, (hint: this is 2.0, I think??) A new client was down for a few weeks and wanted their pest service while they were down, on Cape/working vacation. Actually, I was just covering the area and not familiar with them, their house or their pest problems, and add in that it was a call-back, so I was working for free on this one. The note says something about mice.
The garage door is open; the doors to the house are locked! I could just check the traps in the garage and been on my way, but I decide to ring the doorbell, knock on the door a couple times… …. … knock again, and then hear “I said!! Wait a minute!” (Oh great, I don’t know them and they’re pissed off)
A nice slow walking old lady answers the door, and tells me to remove my shoes (this is normal), she offers, borderline insist on slippers or booties… This is starting to turn into a Michael Hyatt blog: (must keep it shorter for my readers )
So because, I don’t know the house and they don’t know me, I have an elderly husband and wife following/showing me around the house as I am checking and treating their home. Keyword “elderly”, which means they walk slower and I have to worry about what and where I spray chemical, don’t need a heart attack on my watch. So for this service, I had to take my time and be completely thorough.
While they were sloooowly following me around, pointing out every nook and cranny, they were asking me questions, which I kind of enjoyed sharing/showing off my knowledge of pesticides, what I know about pest control, etc…
So during this very slow, thorough experience, I probably already spent twice as much time as I expected at this house and have another 3rd to go to complete this service…This is where the showing of the cards and the comment of , “I was a researcher at the University of Wisconsin, I know all about Warfarin. I guess this gives away my age?” ..Your age and your knowledge.
Honestly, I was talking about what I know for the 1st 2/3 of this encounter and for the last 1/3, it was an exchange of questions and answers….I guess I forgot I was working for free. Damn Call Backs <3
I take a lot, a lot of pride in my work, especially now…and to have a molecular biologist tell me how impressed they are with my knowledge about what I doing (I’m good at reading people and this was an honest, not a patronizing assessment [I need to start wearing a dust mask]), the inspiration and motivation is eff’n priceless.
To keep a under a Michael Hyatt type post, which I read.
If you’re looking at the monetary compensation for each second of your time, you’re missing out on a wealth of knowledge that is giving away for free…
For both the mentor and the mentee.